Shipping policy

SHIPPING POLICY

Thank you for shopping at Dresssrosa. This policy explains how we process and deliver your orders across Pakistan.

1. ORDER PROCESSING
- Orders are processed within 1 to 2 working days after they are placed.
- Orders placed on Sundays or public holidays are processed on the next working day.
- Once your order is dispatched, you will receive a confirmation on WhatsApp, SMS or email with your tracking details.
- During sale periods or peak seasons, processing may take an extra 1 to 2 days.

2. DELIVERY TIME
We deliver all over Pakistan through trusted courier partners.

- Major cities : 3 to 5 working days
- Other cities and towns: 5 to 7 working days
- Remote areas: 7 to 10 working days

These are estimated times. Delays can happen because of weather, strikes, public holidays or courier issues beyond our control.

3. SHIPPING CHARGES
- Standard delivery charges: Rs. [18 AED ] per order anywhere in UAE.
- The exact shipping charge is shown at checkout before you pay.

4. PAYMENT METHODS
- Cash on Delivery (COD) is available across United Arab Emirates. Please keep the exact amount ready at the time of delivery.

5. ORDER TRACKING
After your order is dispatched, we will share your tracking number. You can use it on the courier's website or contact us on WhatsApp for an update.

6. ADDRESS AND CONTACT DETAILS
- Please enter a complete and correct address and an active phone number at checkout.
- Our courier will call you before delivery. If the courier cannot reach you after 2 to 3 attempts, the parcel may be returned to us.
- If a parcel returns because of a wrong address or because it was refused without a valid reason, we may charge the delivery cost before reshipping or may cancel the order.

7. ORDER CANCELLATION
You can cancel or change an order before it is dispatched by contacting us on WhatsApp at [+92 3270465330 ] as soon as possible. Once the order is dispatched, it cannot be cancelled.

8. CHECK YOUR PARCEL ON DELIVERY
Please check that the parcel is sealed and undamaged when you receive it. If it is damaged, opened or the wrong item, tell the courier and contact us within 24 hours with photos and an unboxing video. We will resolve it according to our Return and Refund Policy.

9. DELAYED OR LOST PARCELS
If your parcel has not arrived within [10] working days, contact us with your order number. We will follow up with the courier and keep you updated until the issue is resolved.

10. INTERNATIONAL SHIPPING
We currently deliver in UAE

11. CONTACT US
For any questions about your delivery:

Email: dresssrosa62@gmail.com
Working hours: [Monday to Saturday, 10 AM to 7 PM]

Dresssrosa reserves the right to update this policy at any time. The latest version will always be available on our website.